Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Package
If your tracking number shows it has been delivered and you have not received your package, please be sure to check everywhere. If the driver does not feel it is safe to leave the package at your doorstep, often they leave deliveries with a building manager or take it to your local post office. If the tracking information shows the item was returned to us, please contact us by phone or email. It is possible that we may have the incorrect shipping address, the driver may have unsuccessfully attempted delivery, or the package was not picked up from the local post office in time.
First Time Customer Policy
We are only able to ship to addresses that are associated with the credit card used for purchase. If you would like to ship to an alternate address, please contact the 1-800 number on the back of your credit card and update the billing address on file or request to add a secondary address on your account. We will need to verify the update has been made with your credit card provider. Another option is to checkout through PayPal to avoid having to contact your credit card provider at all.
Our Promise To You:
All delivery companies have shipping insurance coverage of only $100 per package. We cover the package for the full replacement value of the shipment if it was to get lost, damaged, or stolen in transit. If your prescription changes within 1 year of your order, you can return any unexpired, unopened boxes of contacts, and we will ship you replacement lenses to match your new prescription. If you have any further questions or would like to place an order, call us
Please note: Any claims for missing, lost or damaged packages must be initiated with Cleanse within 45 business days. Please verify your order is correct as soon as you receive it, even if it may not yet be time to open the new boxes of contact lenses. The $3.95 insurance fee will cover the cost of replacing any packages that may become lost or damaged in transit. The postal company deletes the tracking information after this time period has elapsed and thus we are unable to assist in providing replacements after this time period.